How Do I... manage employee performance, both good and bad?

Not dealing with poor performance is costly. It impacts safety, innovation, employee morale, turnover of solid performers, workload and your company's reputation and bottom line. But performance management is not just for poor performers - it's for all employees. Performance management is a multi-stage process that involves planning work and setting expectations, monitoring individual progress towards goals, coaching and training when required, rewarding good performance and addressing performance problems.

 

• Performance Management System Assessment (PDF) - Use this checklist to evaluate and improve employee performance.

 

• Invest in developing effective performance management skills in your company with courses offered through a local college, Enform, etc.
• Tips for Managing Performance (PDF) - Use these tips for managing performance, especially poor performance.
• How to Begin a Poor Performance Conversation (PDF) - Follow these five steps to start talking about poor performance.
• Dealing with Employee Incompetence (PDF) - Follow these steps for progressive discipline with incompetent employees.
• Dealing with Employee Misconduct (PDF) - Follow these steps when dealing with minor or severe misconduct.

 

Resources

• Why Dealing with Performance Problems Matters (PDF) - States a compelling case for handling performance problems.
• One Bad Apple - Explains the need to deal with poor performers (Society for Human Resource Management).